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Everything you need to know about the product and billing.
After placing your order, you will receive a confirmation email with tracking information once your order has been shipped. You can track your order status using the provided tracking number. If you face any issue, please contact our support team.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Your order may have been canceled for one of the following reasons:
The product went out of stock.
Payment could not be processed.
Your order did not meet our verification requirements.
If your order was canceled, you will be notified, and any payment made will be refunded.
Sometimes orders are shipped in multiple packages due to stock availability or different suppliers. Please check your tracking details for all shipments. If something is still missing, contact our support team for assistance.
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery. Provide your order number and details of the issue (including photos, if possible), and we will work to resolve it quickly.
If your return is eligible, our customer service team will provide you with a return label via email. Please print and attach it to your package and drop it off at the nearest courier service mentioned in the instructions.
A: Click on the “Forgot Password?” link on the login page, enter your registered email address, and we’ll send you a password reset link. Follow the instructions in the email to create a new password.
A: Log in to your account, go to Account Settings > Security, and select Change Password. Enter your current password and then your new password to update it.
A: If you would like to permanently close your account, please contact our support team via the Contact Us page. Once your request is confirmed, your account and data will be deleted.
A: Refunds are usually processed within 5–10 business days after we receive and inspect your returned item. Depending on your payment method and bank, it may take a few extra days to appear in your account. If it’s been longer, please contact our support team with your order details.
A: To return your order, please follow the steps outlined in our [Refund and Returns Policy]. Generally, you will need to contact our support team, request a return authorization, and ship the item back in its original condition.
A: Our return policy allows you to request a return within [7 days] of receiving your item. Items must be unused, in the original packaging, and meet our eligibility requirements. For complete details, please visit our [Refund and Returns Policy] page.
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
Once your order is shipped, you’ll receive a tracking link via email/SMS. You can use this link to check the latest status. If it seems delayed, please reach out to us with your order number, and we’ll help track it down.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
At the moment, we do not offer delivery services.
Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
We currently accept the following payment methods:
Cash on Delivery (COD)
bKash
Nagad
Rocket
Debit Cards
Notifications are sent to keep you updated about your orders, promotions, or important account activity.
You can visit our website’s Help Center or contact our support team directly for more details.
Currently, we operate online only and do not have physical store locations.
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