Refund and Returns Policy

Refund & Returns Policy (English)

At Bikdoo.com, customer satisfaction is our top priority. We strive to ensure that all products sold through our platform meet the highest quality standards. Please read our Refund and Returns Policy carefully to understand how returns, refunds, and exchanges work.

1. Products Sold Directly by Bikdoo.com

• If you purchase a product sold directly by Bikdoo.com, you are eligible for returns or refunds under the following conditions:

  • The product is defective, damaged, or does not match the description.

  • You must notify us within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and include all accessories/manuals.

• Once your return is approved, you may choose:

  • A full refund to your original payment method, or

  • A replacement/exchange for the same product (subject to availability).

2. Products Sold by Third-Party Sellers (Reselling Products)

• Some products listed on Bikdoo.com are sold by independent sellers or suppliers. In these cases:

  • Bikdoo.com acts only as a reselling/marketplace platform.

  • Refunds, returns, or exchanges depend on the seller’s policy, not solely Bikdoo.com.

  • Bikdoo.com will assist you in contacting the seller and mediating the process, but the final decision lies with the seller.

3. Non-Returnable/Non-Refundable Items

The following items cannot be returned or refunded unless defective or damaged upon delivery:

• Digital products (e.g., eBooks, software, gift cards).

• Items marked as final sale or non-returnable.

• Personalized or custom-made items.

• Hygiene-sensitive products (e.g., cosmetics, undergarments, food items).

4. Refund Process & Timeline

• Refunds will be processed within 7–14 business days after the returned item is received and inspected.

• Processing time may vary depending on your bank/payment provider.

• For reselling products, the refund process may take longer as it depends on the seller’s approval.

5. Shipping Costs

• For products sold directly by Bikdoo.com:

  • If the product is defective or an error occurred, Bikdoo.com will cover the return shipping cost.

  • If the customer changes their mind, the buyer will bear the return shipping cost.

• For reselling products:

  • The shipping cost policy depends on the third-party seller. Bikdoo.com will not be responsible unless clearly mentioned.

6. Contact Information

If you have any issues regarding refunds or returns, please contact our support team:

📧 Email: support@bikdoo.com
📞 Phone: [Insert Number]